Return Policy

Return /Refund Policy 

Once an order is placed with, it is understood that you’ve read and agree to this policy.

We’re fully committed to providing around-the-clock customer satisfaction through our online and phone-in customer service and efficient return process!

Calls and emails regarding returns are processed either the same day or within a maximum of 2 days. We work diligently to ensure your complaints and questions are quickly answered in the most helpful and timely manner. However, in the unlikely case of needing to create a return, we have some general guidelines and information.

  • Products and packaging must be returned in brand new condition and we will offer free return label except for the products that are on clearance or discounted products .


  • We can help you get a discounted return label, but the amount will be deducted from the original amount paid for the product. 

  • If you decide to buy a return label on your own - we strongly recommend insuring the shipment. 
  • Orders can be canceled up until they are shipped. 

  • All Returns for Refunds that are not damaged or defective must be in original, re-sellable boxes with all original hardware, wires, packaging, or other accessories included that were originally received. That also means there should not be excessive tape, stickers, packing labels, handwritten notes on the packaging on the box of the product itself.

  • Refunds typically take 3-5 business days to process, depending on the financial institution and are applied to the original payment method used.

  • Customer is responsible for any extra shipping costs incurred related to customer adding an incorrect address or missing address information or us exchanging an order due to ordering error/exchange.

  • Product packaging should be preserved in case of refunds or exchanges. The product would not be eligible for a refund in case it looks used or non-resalable and doesn't have its original packaging.

Returns can be requested via within 30 days from the original invoice date or through our return center page. We can provide a refund, store credit, or exchange of products.  

We also provide a return label for any returns created due to inaccurate website info or shipping errors on our end or for defective, damaged, or incorrectly shipped orders. 


Returns can be sent to:

1944 Williston Rd Ste 7
South Burlington, VT, 05403 

How Packages Should Be Returned:

Packages being returned should not be covered in tape or other packing materials to the point where the box is damaged, the barcodes or spec labels are obstructed, or where removing the tape causes the box to become unusable. This is especially true with any packages being strapped together. Care needs to be taken to ensure strapped packages aren’t overly difficult to take apart without damaging boxes, labels, or barcodes. Products should be in original plastic coverings (if originally provided) and include any other accessories, parts, or materials that were originally provided.

Refund or Replacement or Credit:

We provide warranty for reasons, including but not limited to: driver issues,  manufacturing defects, flickering/flashing, damage during transit, or if the light simply won’t turn on. Please note that if we have discontinued a model, we will offer the next best comparable one as a replacement. And for the exact warranty length, please check the specific products page.

Mandatory documents must be attached while sending emails for the claim (

  • The order or name on the order.
  • Pictures and videos showing the defect with the other ones working.
  • Model Number of the product.
  • An explanation of what kind of defect it is.

Lost Packages / Shipping Errors:

Miscommunication along the way from our warehouse to your  is rare, but not unheard of in today’s times of ultra-speedy shipping. Though no fault of your own, shipping delays may occur. We immediately handle any delays by getting into contact with the carrier to resolve the issue. We may, at our discretion, send out a new shipment, or provide a refund where necessary. Any shipping and/or charges for packages that are refused, missing address info, or failed to be canceled in time are the responsibility of the customer.

When a package is shown as “Delivered,” but claimed to not have been “Received,” we will make initial contact with the carrier to get an assessment. But, the final responsibility lies with the customer to ensure a safe arrival location, to ensure accurate shipping information is provided, and to contact the carrier with any further questions. 

For any questions, info, and all other support, please contact us at: or +1 (802) 500-3400

Tacovici Manufacturing Inc

1944 Williston Rd
South Burlington, Vermont 05403